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Fred’s 1 Star Review of Centeno Schultz Clinic

Fred Ziffer

The cost explanation was very misleading. I was told that insurance would not cover the procedure and that I had to pay in full up front. I agreed. Then a month later I received a bill from the clinic for an additional $700. I called the billing department and was told that this was the amount remaining that insurance would not cover. I explained that at the time of scheduling, that insurance was not an option. The representative said ,”she has had several clients confused about this. The billing manager refused to adjust the bill. My wife and I have been patients of Dr Schultz for many years and think he’s great. But this is very disappointing and we won’t be going back. They need to train their people better.
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Tom’s 1 Star Review of Centeno Schultz Clinic – Dr. Centeno & Schultz

Tom’s 1 Star Review of Centeno Schultz Clinic – Dr. Centeno & Schultz

 

Review of Centeno Schultz Clinic

I will stick to just the facts. First appointment cost $550, I was told that I had three tears in my right and two in my left shoulder and had a 30% chance that the stem cell treatment would work. I forgot my MRI so I came back and Dr. Shultz spent 10 min then had to leave and it cost $160 and that my neck needed treatment. I ask if I could have one shoulder done and the answer was no, two for $8,000. Neck for $2,000. Next I scheduled an appointment and was given the patient package that said there was only a 20 t0 40% chance that they would get sufficient stem cells to do both shoulders. Then why would they not let me do one shoulder because they were not going to get enough stem cell to do both. They are more interested in the dollars than the patient. Dr. Shultz is in such a hurry that his explanation are confusing, I had another person with me who agreed we did not know what they were going to do with the left, right shoulder and the neck. – Google Review of Centeno Schultz.
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Dustin’s 1 Star Review of Centeno-Schultz Clinic

Dustin Hartman’s 1 Star Review of Centeno Schultz Clinic

 

Review of Centeno Schultz Clinic

6 reviews

I was treated 3 years ago for patellar tendinopathy and damage to the cartilage underneath my knee caps. I traveled from out of state for the procedure based on the reputation of the clinic. I had multiple procedures including a “physical assessment”, bone marrow withdrawal, blood withdrawals, and stem cell transplant under “visual guidance.”

The physical assessment was not even remotely helpful. The therapist; Mark Reilly spent the entire appointment speaking into a recorder barely acknowledging I was there. I felt like a test subject, not a patient. When the assessment was over I asked what exercises/stretches he recommended and what he thought might be contributing to my issue. His answer verbatim was “Well, you don’t live here so I can’t really help you. You’d have to come in every week.” This assessment “cost” was nearly $500.. completely wasted.

The employees for the front desk and admin staff always seem too busy, and non helpful. While I was there throughout the week there were two other clients who came in and literally got in yelling matches only to storm out. The staff seemed to act like it was business as usual.

I asked for their assistance numerous times in helping to get information to my alternative medicine (secondary coverage) insurance. They could not get me the documentation I needed before I left and to this day have never provided my what I needed to have the procedure covered. I ended up paying for the entire thing out of pocket.

Dr. Ron Hanson performed my stem cell procedure. He was very helpful during my phone interview and seemed confident they could help me.I was to receive a $500 discount because they were trying a new procedure using a small camera to help place the stem cells better. During the procedure I was put under anesthesia and was told later by my wife that they found a “foreign body” in my knee and halted the procedure. The incision from the scope and the swelling on my knee were so substantial I had trouble walking or standing. My knee would make a rushing noise when I would attempt to bend it. Between this and what they had told my wife as I was concerned with the procedure so when I returned to the clinic the next day for the next round of injections I asked to talk to the doctor first. It took them nearly 45 mins to get them to speak to me, and when I started asking questions about what he thought could be in my knee and why there was so much swelling her literally said “I don’t have time for this.”

Thankfully another doctor who was “in training” whose name I can’t recall performed my last procedure. He was much more helpful in explaining what to expect, how long recovery would be etc.

Needless to say at that point I was done dealing with them. The procedure left me nearly disabled for over 6 months. My outcome 3 years later was no better than when I walked in there and cost me nearly ~$7K.

I am beyond disappointed with the service I received, the procedure itself and the attitude of the employees at the clinic. I know that main Doctors. Centeno and Dr. Schultz are well respected and I wish in hindsight I would have dealt with one of them directly. The rest of the staff seems sub-par and unprofessional. Even the nurse who drew my blood was haphazard and spilled a large portion of it, then having to draw more. For having such an excellent reputation I was shocked every time I returned for another procedure.

In summary I would be very careful when selecting this clinic. I know others have had success there but I would not recommend their services to anyone based on my experience. Stay away from Centeno Schultz Clinic Lone Tree, CO

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Don’s 1 Star Review of Centeno Schultz Clinic

Google Review of Centeno Schultz Clinic

Dn 71213

They get zero stars but you have to leave one to leave a review

I found Centeno but be more concerned with making money versus doing the right thing. I saw Dr Hyzy a few months ago. They first of all charged my insurance $1900 for a 45 minute visit, I have to pay $500 of that. Then, well of course they can help me with my knee, as well as my ankle. After I got an MRI they wanted to charge me again for MY test results. I have NEVER had a doctor charge me for MY test results.

Because of the billing fees, I got a second opinion from a well known ortho group in the Denver area, who is known doing stem cell as well. They said it would be a total waste to do stem cell on my knee because it is so torn up from sports and life that treatment would give me a couple of months of pain relief at best. But Centeno assured me they could help, no conversation of surgery, for the cost of $6500 to $7500ish.

Just to shut down the thought process that the ortho I saw, who said do surgery versus stem cell, I wouldn’t be able to use then for surgery because of my insurance, so they had nothing to gain by telling me to not do Stem cell.

I strongly suggest getting second opinions before letting Centeno do anything to you!!! They will take your money but after that no guarantees. Many of the reviews comment on a rude staff, I would call them more robot like, they aren’t in it for good bed side manners or true patient care.